hot water 911

HOT WATER 911 WILL FACETIME, HANGOUT, ZOOM AND MORE WITH YOU

ASK PA! HE CAN FIX ANYTHING!!

HOW ARE YOU ALL DOING?

Are you taking care of yourselves? Are you feeling scared? Are you worried about loved ones that are not near you? Do you feel alone?

SO MANY QUESTIONS!

There is a new “normal” being experienced in the world right now and truthfully, it feels anything BUT normal. COVID-19 has turned our lives upside down and everyday brings new information, new challenges and new uncertainties.

IT STINKS!

You’ve been getting emails and newsletters from local businesses and global industries reassuring you about how they are implementing safe and approved protocol in their day to day operations so that you don’t need to worry. But you do. Worry. A lot.

We at Hot Water 911 do too. We worry about our team members, our families, our children, our parents, our health and, we worry about YOU. No one needs additional concerns right now. And the last thing you need to think about is your water heater. Whether you are a business owner or a home owner, you just expect your water heater to work. Because it should. But, what if it doesn’t? Now you have to worry about that TOO?

NOT WITH HOT WATER 911!

Hot Water 911 is always trying to make things as easy and as uncomplicated as possible for you so that your water heater works to aid in providing hot water during this health crisis. SO, for some water heater issues, we can talk to you in real time through FaceTime, Google Hangout, Zoom, Skype or any other platform you prefer to “see” what is going on with your water heater and walk you through some steps to try to repair it at no cost to you, at least temporarily, until our Technicians can get out to you and you can have hot water and a safe environment.

So, if you have a water heater problem that you would like to talk to an expert about, simply email us at info@hotwater911.com, tell us your problem and include your mobile number and the method of connecting you prefer and we will FaceTime with you or Hangout with you or Zoom you or Skype you or…….

You get it. So, listen to our owner, Tony’s grandson when he says,

“Call Pa! He CAN fix ANYTHING!”

Hot Water 911: How to Maintain Your Water Heater’s TP Valves

How to maintain your water heater’s TP valves, you ask? What in the world is a TP valve? Simply, the TP valve on your water heater is the temperature pressure relief valve or safety valve. Okay, so maybe that is still not so simple. A TP valve is installed on water heaters to release hot water pressure should the water heater’s internal pressure or temperature rise to an unsafe level. It is very important that the TP valve on your water heater is in proper working order. There is something that you can do to make sure that your TP valve is functioning and in good condition.

Your annual maintenance of your water heater is a perfect time for you to familiarize yourself with the TP valve and to assure that it is working properly. Place a bucket below the discharge tube before starting. Next, lift the lever on the valve…doing so should cause hot water to flush through the valve and through the discharge tube into your bucket. If water does not flow freely when you have opened the TP valve, you should call a trained water heater technician to assess the problem and, if necessary, replace the valve.

Once you have assured proper flow when the valve is opened, gently lower the lever back into its closed position. If you close the lever abruptly or with too much gusto, the TP valve can be damaged…damaging the TP valve can lead to problems with complete closure of the valve, resulting in leaks and/or risk of explosion.

If you haven’t had your TP valve checked or replaced in a five year period, you will want to call your trained water heater technician to assess if your TP valve should be changed. Hot Water 911 can help you with all of your questions or problems that you may have regarding the TP valve on your water heater. Give us at call at 1-800-GO HOT WATER and we will be happy to help you with your concerns.

Hot Water 911 ~ When Things We Take For Granted Fail

We tend to be good about organizing our lives around certain events. We like to think of this as being pro-active. We schedule our hair appointments with some regularity so that we don’t walk around looking unkempt. We go to the grocery store on a regular basis and wouldn’t even consider putting it off or we would be without food. We fill our gas tanks with fuel when we see the fuel gauge is low. We make appointments with our physicians for our annual checkups to make sure that we stay healthy and fit. If our doctor recommends a test, we schedule that test so that we can continue to maintain an optimum level of wellness. We see our dentist twice a year for a check-up and cleaning to minimize the risk of dental problems. And if the dentist sees a potential problem, we make a follow up appointment to take care of it.

We organize and schedule our lives to maintain a certain level of predictability and control.

But, what about those parts of our lives that we take for granted? Those parts of our lives where we are most often RE-active rather than PRO-active. One of those areas is in relation to our water heater. We are creatures of habit and so, our daily routine most likely includes taking a hot shower, washing or rinsing dishes with hot water and doing laundry with hot water. We turn on a faucet and like magic, we are warmed with a stream of water heated by our water heater. We don’t think about our water heater much. Typically we don’t go and visit it wherever it sits. We usually don’t familiarize ourselves with the water heater. It’s just a machine that sits quietly in some corner ignored. Until the day that we turn on the hot water for our shower and wait….and wait….and wait….and nothing but cold water greets us. In a panic, we try the faucet in the sink in the bathroom only to find that there is no hot water there either. We run into the kitchen and turn on the faucet there with the same result. And suddenly, the water heater becomes the most important machine in your life. Suddenly, you realize that you know very little about your water heater and you have no idea what to do. We are forced to be reactive.

So what does all of this have to do with anything? First of all, know that Hot Water 911 is always there for you. We are your go to company when your water heater fails…when it leaks… when it is just being ornery. We want to give you peace of mind to know that Hot Water 911 has the largest fully stocked warehouse of most major manufacturer’s water heater parts. We want you to relax in the knowledge that when you call 1-800-GO HOT WATER our factory trained technicians will respond to your personal hot water emergency. Whether you are a home owner or a business owner, when you don’t have hot water, we respond to your crisis.

So…are there things that you can be doing to maintain your water heater in the meantime? Hot Water 911 will be addressing those issues in future posts so be sure to check back here for more information and helpful hints!!

Cold Weather Alert – Always Be Prepared

I know, right?!?! That was not the headline that you wanted to see. It’s not even officially Fall yet and here I am screaming about a cold weather alert!

But here’s the reality…

Cold weather is right around the corner. So what should you do to prepare for the cold? Simple….

Always Be Prepared

Go visit your water heater…seriously. Go to where your water heater is located and get to know it. Write down the make, model and serial number and keep it in a place you will remember. Find the pilot light. Find the reset button if there is one. Better yet…find the manual for your water heater and, if you can’t find it, go to the manufacturer’s website and download the manual from there
Check for leaks around the water heater. Call your water heater expert if you aren’t sure if water around the water heater qualifies as a leak…better safe than sorry
If you can’t remember the last time you had preventative maintenance done on your water heater, it’s probably time. Call your water heater expert and schedule a preventative maintenance appointment.
Make sure that the area around your water heater and furnace are free from clutter and chemicals. You want to maintain easy access to these machines at all times not only for convenience but for safety as well.
Check out the cute video in the sidebar ….Baby It’s Cold Outside…

A cold water shower on a warm day is bad enough but on a frigid cold winter day?? Unacceptable. So be pro-active. Be good to yourself and do what the scouts suggest….always be prepared.

We at Hot Water 911 are proud to be water heater experts. If you have questions about your water heater, either commercial or residential, give us a call at 1-800-GO HOT WATER (1-800-464-6892) or email us at info@HotWater911.com

Hot Water 911…when you need us most.

4 Ways to Better Handle Life’s Unexpected Emergencies

How would you describe your personality in emergencies? Are you calm and collected automatically going into triage mode? Or are you a panic who gets overwhelmed and disorganized in the face of unexpected emergencies? We at Hot Water 911 know what to tell our customers at the time that they are facing a water heater emergency so that we can successfully talk them off of the ledge. But, failed water heaters, flooded basements, power outages and wind damage are just a few of life’s unexpected emergencies that we can face more effectively if we have a plan in place…in other words, being pro-active is usually far more effective than being re-active. So what can you do to be prepared for life’s little emergencies?

4 Ways to Better Handle Life’s Unexpected Emergencies

1.) Create a list of important phone numbers that are easily accessible to you or to your family or house sitter, etc. Include in that list the numbers of a close and reliable contact, the police and fire department, the closest hospital, your family physicians, the electric company, the phone company and your water heater specialist, such as Hot Water 911 or plumber.

2.) Dedicate an easily accessible drawer for emergencies that contains batteries ( all types and a substantial supply of each), first aid kit, candles, lighters and flashlights.

3.) Dedicate a shelf in your kitchen pantry for foods that are non-perishable that can sustain your family for up to a week if the power is out and you cannot use your refrigerator or oven. Include non-dairy milk, cereals, canned beans, soups, crackers and freeze dried fruits.

4.) Create a plan for your family to follow if they are separated during an emergency that will allow you to reconnect. Review and run through the routes family members should take to return to the safety of their home or to the safety of a pre-arranged designated location.

Remember, we at Hot Water 911 are only a phone call away if you are experiencing a water heater emergency. Give us a call at 1-800-GO HOT WATER (1-800-464-6892) for water heater emergency questions or any questions related to handling life’s unexpected emergencies.

5 Reasons That We Are In The Business Of Making Friends

Being in the business of making friends has always been part of our mission statement at Hot Water 911 and here’s why.

I recently read a friends very heartfelt but very negative review of a restaurant that she had previously frequented. After being a fairly regular customer, she had a very negative experience at this restaurant this past weekend…negative enough to post a bad review on Yelp. As I read about the experience, I realized that, for the restaurant it did not have to end up this way. This restaurant could have had a glowing review if they had handled the situation with grace and kindness. But they made a decision. They decided that they were not in the business of making friends. And they couldn’t have been more wrong. And the end result for this restaurant might be devastating.

If you have a small business, it doesn’t matter what kind of business it is, you are in the business of making friends. Always. Period. And here’s why.

1.) As a small business, we rely on the kindness of others to utilize our services. That holds true for every small business… from customer service businesses to law offices to medical groups. Your business needs people. And if these people perceive you as a friend, it’s a win.

2.) Creating buzz for your business. If you have customers that are brand “friends”, they are going to create buzz for your brand. Why wouldn’t we want to provide the very best service possible for our great customers?

3.) Referrals are some of our favorite friends. When we create loyal and dedicated relationships with our customers AND our vendors, we are going to have meaningful relationships with the referrals that are sent our way. We LOVE our referred customers!

4.) Responding to those occasional negative outcomes almost always ends up being a positive. If we ignored those few less than optimal outcomes, we would not only be doing our valued customers a huge disservice but we would be doing our brand a disservice as well. If someone isn’t happy, it is our goal to make them happy AND …we don’t stop there… we strive to make them a friend of Hot Water 911. We want everyone to see that, if they aren’t happy, Hot Water 911 does everything in their power to correct that…and to make you want to do business with us again…and again…and again!

5.) We LOVE what we do! If you “feel” the love…if you “feel” our passion…you are going to want to be our friend. Because, you know, at the end of the day, Hot Water 911 is going to always have your back because, after all….water heaters are ALL we do!

Pre-Registration Program…What a Concept!

If you were peeking in at Hot Water 911 headquarters, you would see a bunch of very giddy people jumping up and down in excitement…that’s how stoked we are about our new Pre-Registration Program. What is the Pre-Registration Program you ask? Well…let me tell you!

As you probably know, Hot Water 911 has the largest fully stocked warehouse which includes an unprecedented inventory of parts for most water heater manufacturers. In order to ensure that our warehouse will carry all of the parts for your businesses particular water heater, Hot Water 911 is offering a free Pre-Registration Program. When you pre-register with Hot Water 911, we will go to your business, look at your water heater and take a picture of it as well as record the water heater’s model and serial number. We will then input this information into our data base and check our inventory to make sure that we have all of the parts available for your water heater. Any parts that we may be missing, we will obtain immediately so that you can rest assured that we will have your parts in stock when you call for service. Our Pre-Registration Program requires no commitment by you, at no cost to you and the result is…no worries for you. When our factory trained technicians get your call, they simply grab the container with the parts for your water heater and they are off to respond to your emergency. How cool is that??!!?

So…call us at 1-800-GO HOT WATER ( 1-800-464-6892 )and tell the dispatcher that you would like to pre-register your businesses water heater and we’ll do the rest. Now do you understand why we are jumping with excitement? I thought you would.

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